Limited sharing
We only share information with carers assigned to your household or required service partners.
Privacy policy
How we handle personal information
This policy explains what we collect, why we collect it, and how we keep your information safe when you use glint-stream services.
Information we collect
- Contact details such as name, email address, and service location.
- Pet care notes, routine preferences, and visit schedules.
- Service communications and feedback you choose to share.
Why we collect it
We use this information to plan visits, keep carers consistent, and ensure pets receive appropriate support.
How we use your data
We use personal information to deliver services, respond to enquiries, and improve the way we support pets and owners. We do not sell personal information.
Lawful basis
We process data for contract fulfilment and legitimate interests in providing safe, consistent care.
Sharing and retention
Retention period
We keep records only as long as necessary to deliver services and meet legal obligations.
Security
Access is limited to authorised staff and secured systems.
Your rights
- Request access to the information we hold.
- Ask for corrections to inaccurate details.
- Request deletion where appropriate.
- Object to processing in certain circumstances.
Contact for privacy
Email [email protected] to submit a privacy-related request.